PURCHASE OF PRODUCTS

When purchasing products in kerameio.gr you must fill in your personal information on checkout such as name, address, and payment information.
Please note that this is not the final order confirmation. When the order will be approved and the items are registered in our stock, you will then receive a confirmation email with information related to your order and the shipping info.
If you have any further questions please write an email to kerameioserifos@gmail.com

OUT OF STOCK ITEMS
If a product is out of stock, please contact us via email at kerameioserifos@gmail.com . You are able to preorder your item. It can take up to one month until it is shipped to the given address.

SHIPPING

The shipping times vary depending on your country. If you are ordering from Greece, it usually takes 3-5 working days after the package is sent, to arrive at your chosen address. For orders within Europe it takes about 15 days for your order to arrive, for the rest of the world, up to 4 weeks.

How much does the shipping costs?

First it is important to know that we SHIP WORLDWIDE
Shipping costs depend on your location and the weight of the package. When you place your items in the cart and proceed to checkout, shipping cost will be automatically calculated based on these two variables. We are not responsible for any Duty, VAT or additional taxes that may be charged to receive merchandise. It is the sole responsibility of buyer to check local regulations.

Do you offer free deliveries?
Currently we are not offering a free delivery option, but stay tuned for possible offers in the future!

Can I pick up the items myself?
Yes! If you happen to be in Serifos you can place your order online and pick it up yourself at Kato chora, kerameio, Serifos

PAYMENT

At Kerameio you can pay with deposit on kerameio account :
IBAN GR82 0140 1370 1370 0232 0008 121
Papadopoulos Aggelos

We are currently working of more paying methods.

ORDERS

Can I cancel my order?
If you haven’t completed your order yet, you can cancel it anytime by simply removing the selected items from your cart. If you have already completed your order and want to cancel it, please send us an email to kerameioserifos@gmail.com immediately! If your order hasn’t been shipped already, we will cancel your order and refund your money. If your order has already been shipped and is on its way, you will have to wait for your order to arrive and then send it back at your cost.

The return address is:
Kerameio
Kato chora
84005 Serifos
Greece

We will refund your money within 2 weeks (without the shipping cost) to your bank account when the items return back to our studio undamaged. If the items arrive damaged, you are not eligible for a refund.

My order has arrived but it is not what I expected. Can I return it?
You can return your order within 7 working days from receiving it. If you want to do so, please send as an email to kerameioserifos@gmail.com and notify us about it! You will have to arrange the shipping yourself and also cover the cost yourself.

The return shipping address is
Kerameio
Kato chora
84005 Serifos
Greece

We will refund your money within 2 weeks (without the shipping cost) to your bank account when the items return back to our studio undamaged. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure that the goods are in the same condition as when purchased. If the items arrive damaged, you are not eligible for refund.

RECEIVED A DAMAGED ITEM

We are very sorry to hear that! Please send us an email to kerameioserifos@gmailcom within 24 hours from the day you received your parcel and tell us all about it, the more details you provide to us, the better. Please, take a photo of your damaged item and attach it to your email. If the box, containing your item, is also damaged, please take a photo of it too and send it to us. Please, do not forget to include your order number. If that is the case we will work towards finding a better
solution for shipping our products. After we receive your email, we will review it and refund yourmoney (without the shipping costs) within 2 weeks. You won’t have to send back the item, unless we ask you to.

WANT TO RETURN A GIFT

If you have received a gift, which has been bought from Kerameio and you wish to return the product we can exchange it for another product of the equivalent value without covering the shipping cost. The gift cannot be exchanged for cash. Products purchased in our physical shop in Kerameio, can be returned within 20 days and exchanged for another product or a gift card, no refund is accepted Sale items can’t be returned or refunded.
I received my order but the items are not the same to the ones I ordered.
Oops! It might happen that we shipped the wrong items, and we are very sorry about it! Please, check your receipt again and check if the items on the list don’t match the ones you received. If you are sure that we’ve made a mistake, please send us an email to kerameioserifos@gmail.com.

Please include your order number and a photo of the received items. If you still like what you got, that is great. We will simply change our inventory and you won’t have to do a thing. If there is a price difference we return the difference into your back account within 2 weeks. If you would like to replace the items for the ones you ordered, you will have to return your item(s) back to us and place a new order. The shipping cost is covered by us but it is very important the products to arrive safe! So wrap them as carefully as we did!

The return address is :
Kerameio
Kato chora
84005 Serifos
Greece

We just hope the items you wanted are still available! We will return your money when we receive the products back, but only in the case they are not damaged.
I received my order, but I would like to replace some items.
If you don’t like some item(s) you’ve ordered and received, you can send them back to us and place a new order. You need to send an email to kerameioserifos@gmail.com within48 hours from the moment you have received your order and notify us! You have 7 working days to send the items back and you will have to arrange the shipping cost yourself. When we receive the items back, we will return your money, but not the shipping costs.

The items should be returned to
Kerameio
Kato chora
84005 Serifos
Greece
If the items return to our studio damaged, you are not eligible for return.

GIFTS
At Kerameio we wrap your products as a present, without extra charge. Simply write it in the comment field at your order and the order will be sent with a wrap gift. If you want the order to be sent directly to the receiver of the gift – simply just enter his or her address.

GIFT CARDS
At Kerameio it is possible to purchase a gift card which can be used in our online as well as physical store. When your order is fulfilled you will receive an e-mail with the gift card for you to print, you can also choose to come by the store and pick up a physical gift card. The gift card is valid for one year after the date of purchase.

COMPLAINTS
We hope you are all satisfied – if not, please send us an e-mail: kerameioserifos@gmail.com
A complaint of defects and faults in the product, which has occurred within 6 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.

COOKIES
At Kerameio we use cookies to optimize our website and make your visit as easy as possible. A cookie is a small file which the website contains on your computer. The cookie identifies your computer and not you as a person. The cookies job is to let the website know when you return as a visitor. The cookie doesnt compromise the safety and you are at all time in your right to turn off the function in
your browser. A cookie can in no way harm your computer.

TYPES OF DATA COLLECTED
All data that you provide to us are stored and used by us for internal processing within the framework of our responsible customer management, for example, we process your orders and use your data to send your own commercial offers, unless you have indicated that you object to this. In addition, your data is used to make shopping in our webshop as pleasant as possible.

PERSONAL DATA
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may
include, but is not limited to:
 Email address
 First name and last name
 Phone number
 Address, State, Province, ZIP/Postal code, City
 Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materialsand other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

USAGE DATA
Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

ANALYTICS
We may use third-party Service Providers to monitor and analyze the use of our Service.

GOOGLE ANALYTICS
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

FACEBOOK
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this
page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from
Facebook: https://www.facebook.com/help/568137493302217

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation